Issues Tracking Syetsm

Running head: Issues trailing System: feasibility write up Issues track System: Feasibility Study Ralph Moore University of Phoenix CMGT 555 November 12, 2012 Issues Tracking System: Feasibility Study In the last a few(prenominal) years the number of sales re throwatives at Novartis from antithetic field forces has been increased from 2,000 to 4,500 in roughly 100 territories. Novartis pharmaceutical is committed to assist these field forces with their e-CRM business line platform for 24 hours, seven days a week passim the whole year. Any sales scream or exemplifications b differentiate should be communicate by the encouragedesk team up within the next business day. apparently the help desk team is loaded with a costly union of On Site Calls from these reps. The challenge for IT and helpdesk team is to supervise all the issues and solve whatsoever open issues. This papers will discuss the feasibil ity of developing a weathervane ground Issue tracking system for the internal exercise of the IT subdivision. The IT department of Novartis implemented their first sales force automation see to it around 2003. The system manages the samples inventory and the activities of sales representatives.

The sales representatives makes stalk visits or phone reverberates to health check professionals, doctors office, hospitals and other research units to either discuss any Novartis checkup samples. The reps monitor their activities like meeting with doctors, sample distribution, phone call on daily on their personal l aptops or ribbon wreath pilots. During thes! e activities the reps need some assistance because of system, Network, data, synchronization and shelter related errors. Reps inform the IT helpdesk team about these infallible situations and the help desk team routes these issues to the system development team. The development team evaluates severally case and after solving them informs the help desk team. At present the system development team does not engage any infrastructure to streamline...If you want to get a ample essay, order it on our website: BestEssayCheap.com

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