Scicom

1. Introduction to SCICOM (MSC) Bhd. SCICOM is one of the largest affair centre outsourcing service providers in Malaysia. It was readyed in 1997, and has since then, become a leader in the Business Process Outsourcing (BPO), specialising in Customer Contact Management. SCICOM is currently managing customer interactions in 40 languages and covering over 89 countries. They nurse 15 fit centres in Malaysia, 1 contact centre in India and 1 contact centre in USA. SCICOM product lines include premium quality customer c be, technological support caredesks and support, associated fulfilment services, as well as colossal portfolio of training, loyalty marketing, call centre consulting and human option ontogeny services. Its mission is Total Customer Delight, where SCICOM is a customer-focused disdain which provides services to some of the largest multi home(a) corporations in the world. They have a unique BOP model which was structured to help those spheric companies to : (1) Build brands (2) Reduce costs (3) Improve existent operations.

Clients impart hand over their customer contact centres and sanction delegacy services to SCICOM, and in return, it gives the opportunity to these clients to know their confess customers interrupt and satisfy them by providing a first-class customer-care and good support. Clients exit do what they are best at, while SCICOM lead go care of the rest. SCICOM has further plans to expand its product portfolio and wants to establish its global presence. Its current business partners are Nokia, SingTel, DiGi and British Americ an Tobacco. 2. The breeding & De! velopment Department SCICOM has already regulate its reputation as being one of the best in the BPO sector and is already providing quality service to big national and international companies. The clients are a great asset for SCICOM. only if the company in like manner believes that employees have a greater contribution in SCICOMs success, and that is a wherefore there is...If you want to get a full essay, consecrate it on our website: BestEssayCheap.com

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